A long-term customer loyalty without customer satisfaction is nonexistent...
... therefore, a strong customer orientation is a key aspect of Michael Schiffer. It is our uppermost aim to reach the best possible satisfaction for our customers with professionalism. That fore we exert ourselves every single day with our broad expertise. Our trained professionals are entrusted to accept orders, to produce on time and to deliver in perfect quality.
To check our work and our results, we regularly conduct customer surveys, in order to get the picture of where we stand when it comes to customer satisfaction and how our customers see our services.
On this basis, we take steps to continually improve ourselves and increase the customer satisfaction. Due to the level of detail, we get clues for the improvement of individual topics and how to better respond to the wishes and needs of our clients. We always try to be close to our customers and to support them to achieve their goals with our products and services.
That´s the way to achieve goals!