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Customer Service

Customer focus

A long-term customer loyalty without customer satisfaction is nonexistent...

... therefore, a strong customer orientation is a key aspect of Michael Schiffer. It is our uppermost aim to reach the best possible satisfaction for our customers with professionalism. That fore we exert ourselves every single day with our broad expertise.  Our trained professionals are entrusted to accept orders, to produce on time and to deliver in perfect quality.

To check our work and our results, we regularly conduct customer surveys, in order to get the picture of where we stand when it comes to customer satisfaction and how our customers see our services.
On this basis, we take steps to continually improve ourselves and increase the customer satisfaction.  Due to the level of detail, we get clues for the improvement of individual topics and how to better respond to the wishes and needs of our clients. We always try to be close to our customers and to support them to achieve their goals with our products and services.

That´s the way to achieve goals!

Our tip!

  • Hot-Seal forms: The glue on the new Hot-Seal documents is only on technically important points of the document and not spread over the entire surface. Therefore, the toner adheres to the paper and not to the coating. By printing multi-colored advertising on the forms it is possible to refinance the Hot-Seal documents. Would you like to know more? Contact us

  • PIN Solutions: Now also suitable for photo-TAN. Pira tested and certified the PIN documents by michael schiffer comply with the highest quality requirements for security documents. Thus, the data protection is guaranteed 100%. Would you like to know more? Contact us

  • SCard® Plano: The first single sheet solution with integrated card that is perfectly flat a single sheet printer. Save costs with the SCard® Plano for your letterhead and forms, by bundling the shipment of your documents and reduce the number of your mailings. Increase productivity in small quantities with the sheet-system, compared with an elaborate production on continuous laser systems. Streamline your production with the integrated card in the single sheet solution through the perfect flatness of the printed sheets in the system tray of your printer. Would you like to know more? Contact us